PRIVACY POLICY
Movement Matters Physiotherapy & Rehab is required by the Privacy Act 1988 (Cth) (Privacy Act) to comply with the Australian Privacy Principles (APP) (subject to the other provisions of the Privacy Act). The APP’s regulate the manner in which personal information is handled, from collection, to use and disclosure, storage, accessibility and disposal. We are also required to comply with the Spam Act 2003 (Cth) (Spam Act) and the Do Not Call Register Act 2006 (Cth) (Do Not Call Register Act)
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How do we collect and hold your personal information?
We will generally collect personal information about you in these ways:
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directly from you when you give us your details (eg, face-to-face, over the phone,
via registration form or an online form) -
from a person responsible for you
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from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.)
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Why do we collect and use information about you?
We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.
We also sometimes use that information for other purposes, including:
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to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
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to conduct accreditation, quality assurance or internal audits.
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When and why might we share information about you with others?
We may disclose information about you to others outside of our practice as permitted or required
under law. This will include situations where we disclose information about you in order:
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to comply with our legal obligations (eg. mandatory reporting under legislation,
responding to a court order or subpoena) -
to consult with other health professionals involved in your healthcare
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to get test results from diagnostic and pathology services
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to claim on insurance
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to communicate with your health fund, with government and other regulatory
bodies such as Medicare -
to help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)
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to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
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to help in locating a missing person
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to establish, exercise or defend an equitable claim through the My Health Record
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to prepare the defence of anticipated or existing legal proceedings
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to discharge notification obligations to liability insurers.
Your right to seek access to and to seek correction of the information we hold about you
You have the right to seek access to and correction of the personal information we hold about you.
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We will normally respond to your request within 30 days. To make the request, you should contact
us in writing.
If you think that the information we hold about you is not correct, let us know in writing. We will
take reasonable steps to correct your personal information where the information is not accurate
or up-to-date. From time to time, we may also ask you to verify that the information we hold about
you is correct and current. And please notify us if and when your contact details change.
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